This Privacy Policy explains how Musbet, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data. It applies fully to all players residing in the United Kingdom. By using our web platform, you agree to the practices described here. If you have questions, please reach out to us through our support channels.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under the licensing conditions set by the Anjouan Gaming Authority. During transaction processing, we may also collect details related to your chosen payment method — for example, card type or digital wallet identifiers — solely to facilitate secure and accurate transfers.

We also gather technical data as you interact with our web platform. This includes your IP address, browser type, session duration, and cookies that help us maintain site functionality and security. Cookies allow us to recognise returning users, remember preferences, and detect unusual activity that could indicate fraud or unauthorised access. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members with a direct operational need are permitted to view personal account information, and all such access is logged and monitored.

We do not sell your data to third parties. However, there are limited circumstances in which your information may be shared externally. These include identity verification services we use to satisfy our know-your-customer obligations, payment gateways that process your transactions, and regulatory or law enforcement authorities where we are legally required to disclose information. Any third party with whom we share data is required to handle it in a manner consistent with applicable data protection standards.

We retain your personal data for as long as your account remains active and for a defined period following account closure or inactivity, in line with our regulatory obligations. After this retention period has elapsed, your data is securely deleted or anonymised. If you request the removal of your account and associated data, we will action this where we are not prevented from doing so by legal or regulatory requirements.

You have the right to access the personal data we hold about you, request corrections to inaccurate information, or ask us to delete your data in appropriate circumstances. To exercise any of these rights, please contact us through the support options available on our web platform. We aim to respond to all data-related requests promptly and in accordance with our obligations.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email, giving you the opportunity to review the updated practices before they take effect.