Musbet is operated by Excite Ultra Media Ltd, a company incorporated and regulated under the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). That licence is the legal basis on which we run this platform, and it sets the standards we are required to meet in order to keep operating. We are accountable to the Authority, and our licence is the mechanism through which that accountability is enforced.

We launched in 2026 and built Musbet with UK players as the primary audience. Everything from the currencies we support to the payment methods we accept reflects that. If something about the platform does not work well for players based in the United Kingdom, that is a problem we want to know about and fix — not explain away.

How we handle your money

Player funds are kept separate from the operational funds of Excite Ultra Media Ltd. This is not a detail we treat as optional. It means that the balance in your account belongs to you, and it is not used to cover business costs or absorbed into general company finances. When you request a withdrawal, we process it against funds held specifically for that purpose. Our standard withdrawal window is zero to 48 hours, and the minimum withdrawal amount is £20. We support withdrawals via VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and a range of cryptocurrency options including Bitcoin, Ethereum, and Tether.

Safer gambling and how the platform is built

Safer gambling is not a box we tick at the end of a project. It shapes decisions we make during the build. The tools available to you — deposit limits, session controls, self-exclusion — are part of the platform's core functionality, not afterthoughts added to a sidebar. We think it matters that these tools are easy to find and straightforward to use, because difficulty in accessing them is itself a problem.

Musbet is intended for adults who choose to gamble as a form of entertainment. We are not trying to obscure the risks involved or make it harder than it needs to be for someone to step back from the platform when they want to. If you are concerned about your gambling, we would rather you use the controls available and continue at a pace that suits you than feel pushed towards activity that does not.

On the question of game providers: we work with a defined set of studios — including NetEnt, Pragmatic Play, Evolution, Hacksaw Gaming, Play'n GO, and Nolimit City, among others — whose products meet the technical and compliance standards we apply when deciding what to list. The same logic applies to payment routes. We do not add a provider simply because it is available; there is a review process, and not everything passes it.

When something goes wrong — a technical fault, a disputed transaction, a complaint — we treat it as something that requires a clear response, not a deflection. Our support team is available to handle issues as they arise, and we expect our response to be honest about what happened and what we are doing about it. That is the standard we hold ourselves to, and we think it is a reasonable one for you to hold us to as well.