Whatever has brought you here — a payment that hasn't landed, a question about your account, or something that just doesn't feel right — we want to hear from you. The team at Musbet, operated by Excite Ultra Media Ltd, is made up of real people whose job is to look at your situation and sort it out, not pass it along indefinitely.

Our support staff are authorised to handle the full range of account issues: verifying your identity documents, reviewing transaction queries, adjusting bonus eligibility, resetting access, and investigating any discrepancy you've spotted on your account. If something falls outside what the first point of contact can resolve, it gets escalated internally — you'll be told that's happening and kept informed.

How to reach us and what to include

You'll find our available contact channels listed on this page. Whichever route you choose, the more specific you can be, the quicker we can give you a meaningful answer. Tell us your registered username or the email address on your account, describe what happened and when, and — if it involves a payment — include the amount and the method you used. That single message, with those details in it, is usually enough for us to investigate without needing to go back and forth.

We will never ask you to send your full card number, your password, or your PIN through email or chat. If anyone claiming to represent Musbet asks for those things, do not share them and contact us immediately. Legitimate verification only ever asks for what's necessary to confirm who you are — nothing more.

Responsible gambling and formal complaints

If you're getting in touch about a deposit limit, a cooling-off period, or self-exclusion, we treat those requests with priority. These aren't treated as standard account queries — they go directly to staff trained to handle them, and we act on them promptly. If you want to self-exclude, say so clearly in your message and we'll take it from there without delay or friction.

If your concern is a formal complaint — meaning you feel we've made an error, treated you unfairly, or failed to uphold our obligations — please state that plainly so it's logged correctly from the outset. A formal complaint follows a separate internal process, and you'll receive an acknowledgement. If we're unable to resolve it to your satisfaction, you have the right to escalate the matter to the Anjouan Gaming Authority, under whose licence (ALSI-202601040-FI2) we operate. We'll provide you with the relevant details if it comes to that.

Players based in the UK are fully supported and can reach out through any of our contact channels without restriction. We're here to help you resolve whatever the issue is — just get in touch.